Terms & Conditions
The rates published in the website are only valid at the time of the quotation and guaranteed upon receipt of payment. All reservations are subject to availability and cannot be guaranteed until the deposit has been received. A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied, you will be getting an Email with your Booking confirmation, that booking ID has to be presented the day of the tour.
When booking, you consent to the use of your credit card number for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected.
We accept Paypal, Visa, MasterCard and American Express as payment. Travelers checks are not accepted. Alternative forms of payment considered include well behaved pets, fast cars (German Preferred), motorcycles and speed boats.
It is important to consider that some charges may be applied from each issuing bank according to its policies, some of them charge an extra fee for purchases made abroad. Additionally, the issuing bank applies the exchange rate for each transaction and will be reflected in the customer’s credit card statement. Once the charge is confirmed, you will receive your service coupon, you must present the booking ID located in service coupon when you make the check-in or with your guide when boarding the bus or transfer.
ACCURACY OF INFORMATION:
Adventurous Spirits Tours makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge, all information is accurate and current at the time of publication. We make our best efforts to ensure that the information and prices on the website are accurate and current, however errors and last-minute changes do occur due to the nature of the Services and we reserve the right to refuse to accept, cancel and refund, or modify without notice, any booking purchased with information published in error or with non-updated information. Updates are published on our website when new information is made available.
REFUND AND CANCELLATION POLICY
The following cancellation policy applies for all tours and transfers.
- 50% refund on cancelations made with more than 72 hours prior to excursion date.
- Refund not applicable to cancelations made less than 24 hours prior to excursion date, or no-shows.
- Current refund-conditions are applicable to all cases, except those that explicitly state different conditions and are specific for the reserved service.
In order to apply for a refund, please contact: firstname.lastname@example.org
with your name and booking ID; the client requesting the refund will be responsible for the Paypal transaction fees in this circumstance.
All changes are subject to availability, on 24 hours prior request CONSENT by making a reservation to purchase a product from Adventurous Spirits Tours you, the customer, hereby acknowledge that you have read and accept the Terms and Conditions contained herein. If any term or condition or any portion hereof is held invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.
WEATHER CONDITIONS POLICY
Weather conditions can affect the tours, especially the water related; in the case some of them are not available on the day of the booking, Adventurous Spirits Tours gives the client the option to:
- Reschedule same tour on a different day.
- Book another tour not affected by the weather, ie. Cenotes.
- Adventurous Sprits Tours will issue a refund for the deposit or for full refund if a total payment was made. In this case, the client requesting the refund will be responsible for the Paypal transaction fees.
All excursions have safety measures and all adventures are asked to listen closely to direction pertaining to safety. Adventurous Spirits Tours does not accept responsibility or liability for any potential risk hazard or injury. All tours and excursions are taken at your own risk.